Privacy Policy

Introduction

VoxChimp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our macOS voice dictation application.

Please read this privacy policy carefully. By using VoxChimp, you agree to the collection and use of information in accordance with this policy.

Our Privacy-First Approach

VoxChimp is designed with privacy as a core principle. All voice processing happens entirely on your Mac. Your audio recordings are never transmitted to external servers, and we have no access to your transcribed text or voice data.

Information We Do NOT Collect

We want to be clear about what we never have access to:

• Your voice recordings or audio data
• Your transcribed text or dictation content
• Contents of your transcription history
• Information about which applications you use
• Keystrokes or text you type
• Screen content or screenshots
• Contacts, calendars, or other personal files

Information We Collect

We collect limited information necessary to provide our service:

Account Information

• Email address: Used for license delivery, account management, and important service communications.
• Name: Optional, used for personalizing communications.

Payment Information

• Payment processing is handled securely by Stripe. We never see, store, or have access to your full credit card number, CVV, or banking details.
• We receive only: last four digits of your card, card type, expiration date, and billing postal code for fraud prevention.

License Verification

• Machine identifier: A cryptographic hash of your Mac's hardware ID used solely to validate your license. This identifier cannot be reversed to identify your specific computer and is not personally identifiable.
• App version: To ensure compatibility and deliver updates.

Usage Analytics (Optional)

• Anonymous, aggregated statistics about feature usage to improve the app.
• Crash reports to identify and fix bugs.
• You can opt out of analytics in the app settings.

Data Stored Locally on Your Mac

The following data is stored locally on your computer and never transmitted to us:

• Transcription history: Stored in ~/.voxchimp_history.json
• Application settings: Stored in ~/.voxchimp_config.json
• Voice health metrics: Stored in ~/.voxchimp_health/
• Audio archives: If enabled, stored in ~/.voxchimp_audio/

This data remains on your Mac unless you explicitly export or delete it. We recommend regular backups of important data.

How We Use Your Information

We use collected information to:

• Process payments and manage subscriptions
• Validate your license and prevent unauthorized use
• Send transactional emails (receipts, license keys, subscription updates)
• Provide customer support
• Improve our application based on aggregated usage patterns
• Notify you of important updates or security issues

Third-Party Services

We use the following third-party services:

Cookies

Our website (voxchimp.com) uses cookies to enhance your browsing experience and analyze site traffic.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.

Cookies We Use

Managing Cookies

When you first visit our website, you'll see a cookie consent banner. You can choose to accept or decline analytics cookies. You can change your preference at any time by clearing your browser cookies and revisiting the site. You can also manage cookies through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• All data transmission uses TLS 1.3 encryption
• Passwords are hashed using industry-standard algorithms
• Payment data is handled exclusively by PCI-compliant Stripe
• Access to user data is restricted to essential personnel only
• Regular security audits and updates

Data Retention

• Account data: Retained while your account is active and for 30 days after deletion request.
• Payment records: Retained for 7 years as required by tax and accounting regulations.
• Support communications: Retained for 2 years to provide consistent support.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for optional data processing

To exercise these rights, contact us through our support form.

Children's Privacy

VoxChimp is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for any international transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through our support form or email us at tyron@indiestudio.ai.